Handling difficult interactions
Learn to handle the pressure with ease
Dealing with difficult people and managing challenging interactions can be the most difficult part of someone’s role. The course provides training for employees likely to be subject to such challenging situations, to empower them to comprehend the what behind the way of behaving and how to safely intervene or de-escalate the situation for the well-being of those on the two sides of communication.
What will you learn
Learn to professional prepare a strategy and skills for a difficult conversation, and to forge more positive working relationships with individuals you find difficult.
Learn more about the personalities of people you find difficult and how to interact more effectively
Understand and recognize the issues that make conversations difficult.
Give constructive and courageous feedback to a ‘difficult‘ individual, and to receive critical feedback gracefully.
Know when and how to end a difficult conversation
- To maintain a professional approach in dealing with difficult circumstances
- Able to respect others and valuing their emotions even in sensitive situations
- For all employees
- Instructor led-online delivery
- Group discussions and
- break-out activities
- Case study
- Experiential learning