To create every first impression a lasting one!
First impressions matter. Whether you’re walking into a meeting, interview, or negotiation, you need to know how to instantly build rapport. The course aims in developing the hidden talents of communication and by building your performance to enhance the customer’s experience.
What will you learn
Build lasting 1st impressions
improve on communication skills
Develop non-verbal communication skills
- Help understand the power of a first impression and how your behaviour and communication can be perceived by others.
- Guide to create a positive first impression in dealing with customers
- Instructor led-online delivery
- Group discussions and
- break-out activities
- Case study
- Experiential learning